Forrester developed a comprehensive set of evaluation criteria based on past research, user need assessments, and interviews with vendors and experts. In order to keep the focus on B2C Forrester emphasized topics like experience management, digital store, and omnichannel.
All of the 29 criteria were grouped into three high level categories:
- Current offering
- Market presence
Not all present vendors made the Forrester Wave Report. The final 13 vendors
in this report are: Commercetools, Digital River, Elastic Path, Episerver, IBM, Intershop, Kibo, Magento, Oracle Commerce Cloud, Oracle Netsuite, Salesforce, SAP Hybris and Sitecore
. These 13 vendors all:
- Illustrate a strong focus on B2C Commerce
- Possess critical components
- Have sizeable revenue and customer base
- Own significant mindshare
Download your full version of the Forrester Wave Report on B2C Commerce Suites below.